Refund policy
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for bookings made on https://agroguesthouse.ge. As our service is accommodation reserved for specific dates, refunds are based on how far in advance you cancel.
Cancellations and refunds
If you cancel a confirmed booking, the refund depends on the time between your cancellation and the check-in date:
- More than 7 days before check-in: full refund (100%).
- 2 to 7 days before check-in: 50% refund.
- Less than 48 hours before check-in, or no-show: no refund.
How refunds are processed
Approved refunds are returned to the same bank card used for payment, through the Flitt payment system, within 10 business days of the cancellation being confirmed. Depending on your bank, it may take a few additional days for the amount to appear on your statement.
Changing a booking
If you would like to change your dates instead of cancelling, contact us and we will do our best to accommodate the change subject to availability. Date changes are not guaranteed.
Circumstances beyond our control
In exceptional cases (for example force majeure or events that make the stay impossible), we will work with you in good faith to reschedule or refund your booking.
How to request a cancellation or refund
To cancel a booking or request a refund, contact us with your booking details:
- Email: kezevadzemaia@gmail.com
- Phone: +995 595 50 16 51
Merchant: Individual Entrepreneur Maia Kezevadze, ID 41001013328, Georgia, Tkibuli, K. Lomadze Square №1.